Silicon Valley Has an Empathy Vacuum

[Commentary] Silicon Valley’s biggest failing is not poor marketing of its products, or follow-through on promises, but, rather, the distinct lack of empathy for those whose lives are disturbed by its technological wizardry.

[Om Malik is a technology writer, the founder of GigaOm, and a partner at TrueVentures, a venture fund based in Palo Alto (CA)]