Six Steps to Mobile Success in Government

A half-dozen steps that government agencies can take to realize the potentially enormous benefits of mobile while avoiding the missteps of previous technology implementations:

1. Rethink business processes.
2. Define the problem you wish to solve.
3. Adopt a "mobile-first" approach.
4. Focus on user experience.
5. Prototype, test, prototype again.
6. Make mobile a source of security, not a threat to it.