Survey finds mobile devices overwhelm many consumers

This holiday season, people bought or received an estimated 45 million smartphones. While the devices are well designed and provide great user experiences, they offer so much functionality they can be complex. A recent survey conducted by Harris and Lookout reveals that Americans don’t know how to keep up with the Joneses when it comes to mobile technology and often rely on tech-savvy friends and family members for help.

The survey found:

• 63 percent find it difficult to keep up with the latest mobile technology.
• 46 percent admit that getting comfortable with new technology takes hours.
• Nearly one in three (31 percent) admit they regularly make mistakes with mobile technology.

[Dec 29]