Telcos Outsource Rural Call Completion Reporting

Long-distance service providers that have been complaining about rural call completion reporting requirements may find that task simplified now that vendors have stepped in to address that need.

At least one major network operator has invested in a third-party product that automates rural call completion reporting. Analytics provider TEOCO announced that an unnamed tier one service provider has purchased its Rural Call Completion Analytics Solution. And in an interview TEOCO Executive Director Derek Canfield said the company has other customers for the product as well.

TEOCO’s rural call completion offering is available as an optional module for the company’s Analytics Platform or as an outsourced service. At least one other vendor has an offering that automates rural call completion reporting, but Canfield said TEOCO’s offering is unique in that it also provides root cause analytics.

“Clients have the ability to look at call completion along dimensions such as wholesale customers, vendors they may choose in routing [calls], or their own network equipment,” said Canfield.