Union campaigns to bring call centers back to US

The Communications Workers of America (CWA) launched a political campaign in support of legislation that would pressure companies to locate their telephone call centers in the United States.

The union plans to campaign in 50 congressional districts to support lawmakers who back the United States Call Center Worker and Consumer Protection Act and attack lawmakers who oppose it. The campaign, which also targets the New Mexico and Wisconsin Senate races, will include robo-calls, radio ads and social-media tools. The bill, offered by Rep Tim Bishop (D-NY), would bar companies that offshore call centers from receiving federal grants and would require them to disclose the physical location of their center at the beginning of each call. The bill would also give callers the right to be transferred to a U.S. call center.