Verizon adds customers, but revenue dips amid slower device sales

Verizon saw a net gain of 10,000 consumer Fios broadband subscribers in the second quarter, even though it had to suspend many in-home installations because of pandemic restrictions. The Keep Americans Connected Pledge — waiving late fees and promising not to cut off service for customers who couldn’t pay during the pandemic — ended on June 30th, but Verizon CFO Matt Ellis said a third of customers were current on their bills at the end of June, and 80 percent of its wireless customers have been making at least some payments. Verizon added 173,000 postpaid phone customers and 287,000 postpaid smartphone customers, even as it lost 81,000 consumer Fios TV subscribers.