Where Generative AI Could Take Us, and How the Broadband Industry May Benefit

“You are walking on a street and generative AI can tell you, ‘I just found a great restaurant that aligns with your tastes, and you haven’t eaten Italian in a month!’” That’s an example that Kaveh Vahdat—Founder and CEO at RiseAngle and Founder and President at RiseOpp—used to describe the future with artificial intelligence. RiseAngle is a game-creation platform and RiseOpp is a fractional marketing agency, both powered by generative AI. As for how AI can impact broadband companies and customer service, Vahdat said this vision of the generative AI future has big implications for how providers will serve their customers. “Chatbots have gained a lot of traction,” Vahdat said, “you just need to train them on your company data. Instead of presenting dumb responses to customers, it can follow specific sequences and provide better responses.”