Who Has Your Back? AT&T, Verizon, Other ISPs Lag Behind Tech Industry in Protecting Users from Government Overreach

While many technology companies continue to step up their privacy game by adopting best practices to protect sensitive customer information when the government demands user data, telecommunications companies are failing to prioritize user privacy when the government comes knocking, an Electronic Frontier Foundation annual survey shows. Even tech giants such as Apple, Facebook, and Google can do more to fully stand behind their users.

EFF’s seventh annual “Who Has Your Back” report digs into the ways many technology companies are getting the message about user privacy in this era of unprecedented digital surveillance. The data stored on our mobile phones, laptops, and especially our online services can, when aggregated, paint a detailed picture of our lives—where we go, who we see, what we say, our political affiliations, our religion, and more. AT&T, Comcast, T-Mobile, and Verizon scored the lowest, each earning just one star. While they have adopted a number of industry best practices, like publishing transparency reports and requiring a warrant for content, they still need to commit to informing users before disclosing their data to the government and creating a public policy of requesting judicial review of all NSLs.