Wireless Network Keeping Up with Demand as Customer Problems Decrease, J.D. Power Finds

With the increase of 5G phones and network technology, wireless customers are experiencing fewer problems according to the J.D. Power 2024 U.S. Wireless Network Quality Performance Study—Volume 2. The reduction of problems has led to improved consumer perception of reliability and increased network quality satisfaction. Highlights from the study include:

• Verizon Wireless ranks highest in the Mid-Atlantic region with a score of 8 problems per 100 connections (PP100). AT&T ranks second with 9 PP100.
• UScellular and Verizon Wireless rank highest in a tie in the North Central region with 8 PP100. 
• Verizon Wireless ranks highest in the Northeast region with a score of 7 PP100.
• Verizon Wireless ranks highest in the Southeast region with 8 PP100.
• AT&T, T-Mobile and Verizon Wireless rank highest in a tie in the Southwest region with a score of 10 PP100.
• Verizon Wireless ranks highest in the West region with a score of 9 PP100.