Change The Terms

Internet companies should adopt and implement corporate policies to reduce hateful activities. A full explanation of internet companies’ policies on hateful activities should be easily accessible to users in a language that the users can understand and should especially be available to users in any language with which they use an internet company’s services. Similarly, the policies should be easily accessible to any person with a disability who uses a service, consistent with how they use the service. In the following recommendations, there are both corporate policies that are user-facing—and are recommended to be included in a company’s terms of service or acceptable use policies—and those that require changes in how companies manage matters of staff, resources, and governance. The former are described as “model corporate policy/term of service” and the latter as “model corporate policy.”