Minnesota Commerce Department files complaint over Frontier Communications service

The Minnesota Department of Commerce filed an investigative report on Frontier Communications with the Minnesota Public Utilities Committee. The report says it found Frontier has failed to provide adequate, reliable phone and internet service to its Minnesota customers. The report, which the Connecticut-based company disputed, recommends Frontier be required to refund or credit customers for service outages and unauthorized charges, add staffing to improve customer service and increase investments in infrastructure and equipment.