Americans are losing service despite FCC pledge not to disconnect

Some people who just lost their jobs because of the coronavirus pandemic are finding that they have lost something else — phone and internet access. Across the country, suddenly unemployed residents are getting threatening notices, despite an initiative from the Federal Communications Commission that pledged to "Keep Americans Connected." At a time when phone and internet services are vital for Americans to connect with family, receive telemedicine and health updates about the progress of the coronavirus, and perform their jobs and homeschool children, some telecommunications services are still disconnecting users.

"Keep in mind customers need to proactively reach out to us to seek relief, and if any customer feels the system isn't working, we encourage them to call us to try and work it out," a Verizon spokesperson said.