Edge AI and Broadband Customer Experience

Both providers and vendors in the broadband industry are trying to figure out how artificial intelligence can improve internal systems, customer service, construction, and more. Hailo Chief Technical Officer Avi Baum has another take. He believes in the importance of edge-based AI, especially for broadband customer experience use cases. While the opportunity for broadband providers around AI and data centers has gotten a lot of attention, Baum is focused on edge devices. Edge-based AI refers to AI that is installed and hosted directly on edge devices. Edge devices are devices at the edge of the cloud that are directly used by consumers: smartphones, internet of things devices, etc. These devices connect to the cloud but have a certain amount of information loaded directly on the device. Edge AI means certain AI capabilities would be built directly into devices without requiring a connection to the internet.