99% Invisible

When the pandemic hit, everything that could possibly be done online made the jump — work, job-hunting, school, doctor’s visits, and so on. The shift was hard for everyone, but many Americans didn’t even have the fundamental thing needed to make that change: a fast and reliable internet. People without internet access showed up at emergency rooms — during a pandemic — for non-emergencies, because they just weren’t able to do a video appointment. And when the time came, there was no refreshing a browser to find out where to get a vaccine.