Federal Communications Commission

Chairwoman Rosenworcel Calls on FCC to Inquire About Customer Service in Communications Industry

Federal Communications Commission Chairwoman Jessica Rosenworcel shared with her fellow commissioners a Notice of Inquiry that, if adopted, would seek information on ways to ensure that consumers have appropriate and efficient access to customer service resources when working with their phone, cable and broadband providers.

Fact Sheets on the Impact of the Universal Service Fund

The Universal Service Fund is a $8 billion decades-old mechanism created by Congress in 1996 to support vital communications investments where the marketplace falls short: connecting schools and libraries to high-speed internet; helping rural hospitals adopt telemedicine; ensuring low-income households have basic communications services; and investing in broadband in communities that need it most. The Fifth Circuit Court of Appeals recently held that the current administration of the Universal Service Fund is unconstitutional. Why is the Universal Service Fund so important?

FCC Adopts New Alert Code for Missing & Endangered Persons

The Federal Communications Commission voted to establish a new alert code to help save missing and endangered persons by delivering critical alert messages to the public over television, radio, and wireless phones. In 2023, more than 188,000 people went missing who fall outside of the criteria for AMBER Alerts.

FCC Proposes First AI-Generated Robocall & Robotext Rules

The Federal Communications Commission proposed new consumer protections against AI-generated robocalls and robotexts.

Commissioner Carr and Rep Joyce on Day 995

Federal Communications Commissioner Brendan Carr joined Rep John Joyce (R-PA) in Blair County, Pennsylvania, for a roundtable discussion on the Biden-Harris Administration’s $42 billion plan for extending Internet service throughout rural America. Commissioner Carr and Rep Joyce heard directly from a range of stakeholders that want to see new Internet builds in their communities—from healthcare, education, economic, local government, and other leaders to the broadband builders that are ready to get the job done. Commissioner Carr said: