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Expanding the ability to work remotely, learn remotely, and conduct health care appointments through telehealth will be key steps in permitting economic activity to expand in the second half of 2020, and beyond. Further, a report by the Benton Institute for Broadband and Society shows that connected students are more likely to check their grades, do research, look up class information, and collaborate with peers than unconnected students. But local responses to the pandemic have raised the stakes on differential access to the internet.

COVID-19 has exacerbated the digital “haves” and “have nots” through remote work, learning, and telehealth, yet our government’s main agency to support greater access and adoption is inadequately funded and functioned to meet this moment. AT&T recently published a blogpost lamenting the rise in contributions to the Universal Service Fund (USF) and arguing for funding reform.

The key missing component of nearly every proposal to solve the connectivity problem is evidence — evidence suggesting the ideas are likely to work and ways to use evidence in the future to evaluate whether they did work. Otherwise, we are likely throwing money away. Understanding what works and what doesn’t requires data collection and research now and in the future. It doesn’t have to be this way. The pandemic did not only lay bare the implications of the digital divide, it also created a laboratory for studying how best to bridge the divide.