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Federal Communications Commissioner Michael O'Rielly and Rep. Suzan DelBenne (D-WA) agreed that the US government needs to help expand internet access to more households as the coronavirus pandemic exposes significant gaps in coverage. Commissioner O'Rielly said that while many classrooms, doctor’s offices and workplaces have moved online, about 20 million Americans don’t have broadband. “COVID-19 didn't bring this issue upon us, but it's made it more prominent.” He said that lack of equipment and affordability are the main obstacles for households who aren't able to log on.

The federal Lifeline program was created in the 1980s under President Ronald Reagan to help low-income Americans afford telephone service. It has been expanded over the years to help provide access to a basic cellphone with a limited amount of data. The most recent evolution, to accommodate broadband, was demonized by some Republicans who labeled it the “Obamaphone” program.

At the Federal Communications Commission’s request, nearly 800 communications companies and trade groups signed the “Keep Americans Connected” pledge. The signatories agreed not to terminate service to any residential or small business customer, and to waive any late fees incurred, due to economic disruptions caused by the COVID-19 pandemic.