Journal of the American Medical Informatics Association
A system-wide approach to digital equity: the Digital Access Coordinator program in primary care
The rapid transition to a digital front door of healthcare prompted by the pandemic made evident disparities in who had access to digital tools. Like other healthcare organizations, at the beginning of the pandemic, we found disparities in access to patient portals and video visits. Digital disparities are driven by multiple factors including lack of internet access, devices, language-adapted platforms as well as limited digital literacy.
Digital healthcare equity in primary care: implementing an integrated digital health navigator
The 21st Century Cures Act and the rise of telemedicine led to a renewed focus on patient portals. However, portal use disparities persist and are in part driven by limited digital literacy. To address digital disparities in primary care, we implemented an integrated digital health navigator program supporting portal use among patients with type II diabetes. During our pilot, we were able to enroll 121 (30.9%) patients in the portal.