Morning Consult

With President-elect Joe Biden and his to-be-determined administration preparing to take office in January, broadband and consumer advocates are optimistic about the prospects of modernization reforms for Lifeline and other federal programs aimed at making internet and phone services more affordable under a potentially Democratic-led Federal Communications Commission.

The COVID-19 pandemic has shined a bright spotlight on the fact that we still need to connect all Americans with the best possible broadband, no matter whether they live in urban or rural areas or upper or lower-income neighborhoods. The problem is that too many have a shortsighted view of what “the best broadband” means. To some, it means “just good enough” – speeds or latency that may appear okay today but will fall short tomorrow.

Low-income Americans; Black, Hispanic and Native Americans; the elderly; Americans with a high school education or less; and rural Americans are much more likely to be on the wrong side of the digital divide.

As the economic crisis brought on by the coronavirus pandemic continues throughout the United States, a coalition of 25 organizations including the NAACP, the National Consumer Law Center and the Communications Workers of America is urging the Federal Communications Commission to make a number of changes to the Lifeline voice and broadband subsidy program to help low-income Americans pay their phone and internet bills. Among its requests, the coalition is calling on the FCC in a 

New, more accurate and detailed broadband maps are on their way. The telecom policy crowd fervently hopes the data upgrade will help us better address digital divides and other issues. But maps and data alone won’t solve anything. Skill, expertise and time will all be required to study and use the new maps, and the resources required grow as the datasets become larger and more complex.

We served together on the Federal Communications Commission for nearly four years as commissioners: a Democrat from South Carolina and a Republican from Virginia. While we sometimes disagreed, we worked hard with our colleagues to expand broadband deployment and adoption to all Americans — especially the unserved and underserved. And the need to do so is made more acute by the current pandemic. In the midst of this scourge, the importance of broadband to help save lives, jobs and the economy has never been clearer.

If the coronavirus pandemic has taught the technology and communications policy world anything, it is that policymakers have utterly failed to meet the mission of the National Broadband Plan. Although the National Broadband Plan provided a road map and initially tracked progress, we have seen a relatively nonpartisan tech policy space abandon consensus views on the technicalities of the network and the importance of universal service principles.

While COVID-19 has highlighted the deficiencies in broadband availability in the homes of our school-age kids around the country, the absence of a broadband connection for our older adults is equally concerning. Lack of internet access sets the stage for growing isolation and harm to our seniors across the country. Although broadband adoption has increased among those 65 and older in recent years, there is still a significant gap. A 2017 Pew Research revealed that over half of those 65+ have a broadband connection at home, and about 67 percent use the internet.