Federal Agency

Regulating Hidden Fees

Big telecommunication companies (telcos) and almost every large cable company use what the industry calls "hidden fees." These fees are not mentioned when advertising for a service but are put onto customer bills. There is a class action lawsuit in California that shows why broadband providers are not worried about using hidden fees. In times past, when the big companies were regulated, they might have been ordered to make a 100% refund of a fee that regulators decided was questionable.

A Consumer-Driven Broadband Label Design

In January 2022, the Federal Communications Commission (FCC) issued a Notice of Proposed Rulemaking (NPRM), which proposed requiring internet service providers to display broadband consumer disclosure labels prominently at the point of sale.

Home Internet for Students or District Cybersecurity: Where Should the Money Go?

Despite billions of dollars in one-time federal relief money to help students learn online at home during the pandemic, the so-called homework gap persists. In fact, some schools have stopped extending students and teachers without reliable internet the connectivity help they provided during the pandemic. Forty-five percent of public schools say they are still offering home internet to students.

Making Broadband Internet Labels Useful and Usable: Preliminary Report on Consumer-Driven Broadband Label Design

In January 2022, the Federal Communications Commission (FCC) issued a Notice of Proposed Rulemaking (NPRM), which proposed requiring internet service providers to display broadband consumer disclosure labels prominently at the point of sale.

Trade Groups Discuss Affordable Connectivity Program Data Collection With FCC

On October 17, trade groups NTCA, USTelecom, CTIA, and ACA Connects met Federal Communications Commission officials to discuss the Affordable Connectivity Program transparency proceeding. The associations offered proposals to maximize the effectiveness of the proposed data collection while keeping it streamlined and efficient for the benefit of consumers and providers alike.

Defaulting on the Rural Digital Opportunity Fund

Starry has defaulted on all of its $269 million of Rural Digital Opportunity funding (RDOF). There have been other defaults of RDOF, but no others of this magnitude. Starry is not required to disclose why it’s defaulting. Though, in the many articles about the RDOF default, there was a lot of speculation that the company doesn’t have the needed funding to complete the required builds. Starry reported 77,400 customers at the end of the second quarter of 2022 – gaining 14,300 customers in the quarter. The company claimed that it now passes 5.7 million potential customers.

Hoopa Valley Tribe is Closing the Digital Divide

The Hoopa Valley Tribe has worked hard to connect its northwestern Californian community to high-speed internet despite the barriers to access, adoption and application that Tribal members face.

FCC Denies Broadband Data Confidentiality Requests

The Federal Communications Commission is definitely not going to give broadband providers’ data-collection methodology confidential treatment unless they come up with different reasons than the ones being offered up by dozens of providers. In dozens of orders responding to the requests, FCC Wireline Bureau Chief Kirk Burgee said the argument that the providers’ fixed-broadband coverage methodology data is “highly sensitive in that it contains statements about the Company’s broadband network and service provision that is not generally publicly available” does not warrant that special treatme

FCC's Rosenworcel Provides Rep McMorris Rodgers a Response on Agenda

I welcome the opportunity to respond and can assure you that the Federal Communications Commission takes seriously the responsibilities entrusted to it by Congress under the law, including the efforts identified in your letter “to expand connectivity to all Americans, regulate broadcast stations and multichannel video programming distributors (MVPDs) in the media marketplace, limit the transmission of illegal robocalls, preserve the capability for reliable 911 and emergency alerting services, and remove untrusted communications equipment and services from U.S.

FCC Announces Pilot to Help Tribal Libraries Sign Up for E-Rate

The Federal Communications Commission launched a new pilot program to make it easier for Tribal libraries to apply for broadband funding through the E-Rate program, which supports eligible schools and libraries. The FCC’s pilot will initially target 20 Tribal libraries that are new to the program or have had challenges applying in the past. The program will provide one-on-one assistance in all aspects of planning and applying for ERate support, and help participants once they successfully apply to ensure they are supported during the invoicing and other post-commitment processes.