Individuals with a Language Barrier

In the third decade of the 21st century, getting online is no longer optional, and providing financial assistance to US households that can’t afford broadband should be as much a given as food stamps. More broadly, from a macro perspective, high rates of broadband use benefit society and the economy; and from a micro perspective, those least likely to be online are those who would in many ways benefit most from it. In both cases, broadband policy should prioritize connecting remaining offline households in order to achieve universal connectivity.

The Wyoming Broadband Office (WBO), part of the Wyoming Business Council, made its draft Digital Access Plan available to the public on July 18, 2023, and is allowing one month for residents to submit their feedback. The draft plan includes a vision for digital equity for the state, a set of goals to activate that vision within Wyoming’s Digital Access program, current assets and barriers, and an implementation plan to achieve the goals and address the barriers identified.

Your state is doing something it has never done before: not just making a plan to achieve digital equity, but thinking about how life in the state will be transformed by closing the digital divide.

In July 2023, the Michigan High-Speed Internet (MIHI) Office released the state's draft Digital Equity Plan. The state outlines how it will work to bring broadband to its residents–and the opportunities that come with high-speed internet access.

Digital equity—or, digital opportunity, if you prefer—is having a moment. The US is making an unprecedented investment to ensure that individuals and communities have the capacity to fully participate in our society and economy. This is a huge undertaking with momentous implications on the future of the Nation. Each state has been asked to envision how life there can be transformed by achieving digital equity.

If you Google the question “Is the Internet killing local languages and cultures,” you will receive a lot of results that suggest the answer is yes. But if you look at them a bit more closely, you will see that the most dire warnings tend to be from 2010 to 2017. More recent results often take the opposite stance—that technology actually helps preserve local languages. Advances in machine translation are clearly part of this shift in opinion. But there are also important economic, geopolitical, and cultural forces at work. Languages have always evolved as if in a marketplace.

Three years since the National Digital Inclusion Alliance (NDIA) first introduced the “digital navigator” model. The first NDIA Digital Navigator Working Group met in April 2020 and worked quickly, with the pandemic and lockdown fueling the urgency to solve digital inequities.

The Benton Institute for Broadband & Society hosted an "Ask Me Anything" webinar on our Affordable Connectivity Program (ACP) Enrollment Performance Tool. During the webinar, Revati Prasad, Benton Institute Director of Research and Fellowships, John Horrigan, Benton Senior Fellow and developer of the ACP Tool, and Elena Saltzman, Civic Nation's Director of Campaigns, talked about program performance, how to best focus ACP outreach and enrollment efforts, and fielded questions by those in the virtual room.

The recommendations in this report focus on the Federal Communications Commission's Community Equity and Diversity Council's mission of “advancing equity in the provision of access to digital communication services and products for all people of the United States, without discrimination on the basis of race, color, religion, national origin, location, sex or disability.

The National Telecommunications and Information Administration (NTIA) will regularly post Digital Equity plans on this website. If you’re unsure about when your state’s digital equity plan will be available for public comment, we recommend bookmarking the link and checking it frequently. The public comment period is a mandatory step in the State Digital Equity Plan process that solicits a public response and comments on the draft plan. To know when to expect your