Marginalized Populations

The Federal Communications Commission is seeking comment on next steps to promote and facilitate equal access to broadband internet service for everyone, with the goal of creating a framework for combatting digital discrimination that has caused harm to historically excluded and marginalized communities. Specifically, the Notice of Proposed Rulemaking seeks comment on:

While America’s digital divide has been improving, large chunks of the country, especially rural and tribal lands, are still lagging behind in connection, according to research and experts, and that significantly hampers their access to vital, potentially lifesaving information. Without cell towers, urgent emergency alerts can’t get to phones and it is more difficult for residents to warn one another of danger or contact authorities. It’s a tough sell to get private companies to spend the time and money to build towers in rural areas, according to reports and experts.

The Federal Communications Commission approved a Notice of Proposed Rulemaking (NPRM) for a new three-year plan for compensation rates for Internet Protocol Captioned Telephone Service (IP CTS).

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

The Federal Communications Commission's Wireline Competition Bureau and the Office of Economics and Analytics announced they are ready to authorize Rural Digital Opportunity Fund (Auction 904) support for 1,764 Auction 904 winning bids. Nearly all of the winning bids are Resound Networks, a wireless internet service provider. Bids are to serve parts of Arizona, Arkansas, Colorado, Kansas, New Mexico, Oklahoma, and Texas. The FCC also announced that Xiber, a broadband provider headquartered in Indianapolis, is forfeiting bids in Illinois, Michigan, Ohio, and Texas. 

Broadband provider Brightspeed has completed a network deployment in Eutawville, South Carolina, that was funded, in part, through the South Carolina 2021 Rural Broadband Grant Program. The network provides service to more than 3,000 addresses in the town and the surrounding Orangeburg County area. The network is capable of 940 Mbps data speeds. Brightspeed invested half of the cost of the build. Brightspeed has bigger plans for South Carolina moving forward.

Sen Markey and Rep Meng urged Congressional leadership to include $1 billion in the disaster supplemental division of the year-end omnibus for the Federal Communications Commission's Emergency Connectivity Fund (ECF), which supports devices and broadband services for students and educators to connect to the internet at home. This funding would be sufficient for the FCC to fund every valid application it received in the most recent application window.

New Mexico relies on broadband to connect its extensive rural areas and important rural industries. Quality broadband connections allow the oil and gas industry to operate more safely and efficiently than ever before, and enhanced broadband can enable cost-saving measures without compromising safety. Similarly, large ranches and farms require broadband for high-end uses such as precision agriculture applications and robotic harvesters.

The Lifeline program and the Affordable Connectivity Program (ACP) serve a vital role in providing low-income Americans with affordable access to essential communication services. Between November 21 and December 8, 2022, the National Lifeline Association (NaLA) surveyed more than 60,000 customers who use the Lifeline and/or ACP program about who they are and how they use the programs. Survey results indicate that low-income consumers use Lifeline and/or ACP service to connect to family and to access other government programs, healthcare, jobs and online education.

With a big push nationwide to get customers enrolled in the Affordable Connectivity Program (ACP), most broadband providers seem to have forgotten about the Federal Communications Commission's Lifeline program that can provide a monthly discount of $9.25 off a telephone or broadband bill for qualifying customers. Customers can qualify for both the ACP discount and Lifeline, meaning an ISP can collect a total subsidy of $39.25 for a qualifying customer. Any ISP that is participating in ACP in order to reach low-income households should consider the Lifeline discount as well.