Marginalized Populations

“For me, being a Digital Navigator is an opportunity to give back to the community that shaped me,” shares Tyler Smith, Gila River’s Digital Navigator. “I want to help elevate our digital skills and uplift our voices in the pursuit of digital equity.” Born and raised in the Gila River Indian Community, Tyler embodies the mission of the Digital Navigator program. With his deep roots and passion for giving back, he is bridging the gap between infrastructure and accessibility, empowering residents one connection at a time.

A broadband company promised to bring high-speed internet to many Michigan residents and businesses and then left them in the lurch. In 2024, Kansas-based Mercury Broadband defaulted on federal grant obligations and relinquished more than 60,000 locations across the state, said Eric Frederick, who heads the Michigan High Speed Internet Office. Mercury will not be completing the vast majority of the internet buildout projects.

As congressional Republicans begin to fill in the details of President Donald Trump’s economic agenda, one proposal is expanded work requirements for the Supplemental Nutrition Assistance Program (SNAP) and Medicaid.

Harvard Business School research continues to reveal the contours of a workforce changed by COVID-19. And yet, despite the technological advancements of the past five years, a digital divide persists.Some things we learned include:

NRECA is urging the Trump administration to update federal broadband policies and programs to better support rural America’s access to high-speed internet and strengthen the economy, public safety, health and education. In letters to several new Trump administration officials—Commerce Secretary Howard Lutnick, Agriculture Secretary Brooke Rollins and Federal Communications Commission Chairman Brendan Carr—NRECA outlined how the federal government can empower co-ops to provide rural broadband by reforming key programs, regulations and funding mechanisms.

New York's law requiring Internet service providers to offer broadband for $15 or $20 a month has spurred legislative efforts in other states to guarantee affordable service for people with low incomes.

The U.S. Supreme Court (SCOTUS) will hear oral arguments on March 26 in the case of FCC v. Consumers’ Research regarding the constitutionality of the Universal Service Fund (USF). The Court will be reviewing a ruling by the U.S. Court of Appeals for the Fifth Circuit that said that the USF is unconstitutional. That ruling conflicted with rulings from two other appeal courts that largely blessed the Federal Communications Commission and USF. The case that drove this to the Supreme Court was filed by Consumers’ Research, a nonprofit activist group.

When New York's law requiring $15 or $20 broadband plans for people with low incomes took effect, Optimum customer William O'Brien tried to sign up for the cheap Internet service. Since O'Brien is in the Supplemental Nutrition Assistance Program, he qualifies for one of the affordable plans that Internet service providers must offer New Yorkers who meet income eligibility requirements. Despite qualifying for a low-income plan under the law's criteria, O'Brien's request was denied by Optimum.

The Rural Digital Opportunity Fund was the biggest attempt at the time to solve the rural broadband gap. The Federal Communications Commission had originally slated $20.4 billion to award to internet service providers in a reverse auction, meaning the ISP willing to take the smallest subsidy for a given area won the funding. Winners were to collect the funding over 10 years and had up to seven years to build the promised networks. The program ran into problems in several dramatic ways.

On November 1, 2024, the Wisconsin Public Service Commission (PSC) and its Wisconsin Broadband Office (WBO) received over $13 million in Digital Equity Capacity Grant Program funding from the National Telecommunications and Information Administration (NTIA). With this funding, WBO will implement the activities in its state Digital Equity Plan.