Network management

The record shows extensive opposition to the Federal Communications Commission’s 2017 Restoring Internet Freedom Order and the grave danger it poses to public safety and public health, particularly during the COVID-19 crisis. Public health and public safety officials detail in the record how both officials and the public writ large rely on mass-market retail broadband internet access services (BIAS).

Companies say internet network capacity has stayed strong the last two months, but some providers are struggling to repay loans, provide internet routers, or find enough personal protective equipment to protect workers from COVID-19. Federal Communications Commission Chair Ajit Pai told the House Communications Subcommittee May 19 one reason the networks have been able to handle the traffic increase is because of investments and improvements in broadband infrastructure in recent years. “Since 2016, for example, Internet speeds are up over 80%.

The latest Verizon Network Report shows Americans slowly falling back into old habits. On May 13, slightly over 760 million calls were made, falling well below the peak daily call volume during the COVID pandemic at over 860 million calls. Text messaging continues its week over week decline falling another 5% to just under 6 billion texts sent on May 13. That is compared to over 9 billion texts sent at the peak of the COVID pandemic. As call and text volumes fall back towards pre-COVID levels, working and schooling from home continues.

Many families now rely solely on their home connections to take meetings via video conference or help their children complete the day’s lessons, not to mention leverage telemedicine to safely visit the doctor. But for the poorest among us — those who once had the option to visit the local library or head into the office to get a reliable connection — the bandwidth available to them at home often isn’t enough.

With millions of employees now working from home due to COVID-19, asymmetric broadband offerings are a chokepoint for some business applications. Shrihari Pandit, the CEO of Stealth Communications, said that in addition to slower upstream speeds on DSL or cable broadband services, work from home (WFH) efforts have also been hampered by multiple users in a household using a single broadband connection for gaming, video streaming, video conferencing and remote learning.  "What we've seen is some difficulty in terms of making that successful.

Key findings in the OpenVault Broadband Industry Report (OVBI) Q1 Quarterly Advisory: 

By all indications, the shift in traffic patterns has now stabilized, and we can start to make some conclusions about what really happened:

We know from the experience in the United States that the fiber and cable networks providing from tens up to 1,000 Mbps speeds are holding up well as traffic has increased. The problem arises at DSL, a technology that allows several Mbps data connections over copper wires, often can only support 15 Mbps or less over short distances from a central office. Next-generation VDSL can provide up to 200 Mbps over distances of less than 200 yards from a central office.

While network usage is still above pre-COVID-19 levels, the increases are starting to calm down a bit, according to Comcast and Verizon. Comcast said it was starting to see network traffic plateau in most places, including early work from home markets such as Seattle and California. For Comcast, which has the biggest residential internet network in the US, there has been a 33% increase in upstream traffic since March 1 while downstream traffic is up by 13%. As more people work from home, they're connecting to their work VPNs.

Akamai Technologies maintains a major international content delivery network. Alex Balford, Akamai’s senior manager for media product marketing, said, “Traffic increased 30% between the end of February and end of March, 10 times greater than the normal month-to-month growth rate that we normally see. To put that into perspective, we saw roughly a year’s worth of growth in a month’s time frame.” In addition to sharply increased traffic, Balford noted something else about COVID-19 data traffic.