Research

On May 8, 2023, the National Telecommunications and Information Administration's Office of Internet Connectivity and Growth released its second annual report

Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the US economy at large. New results from the American Customer Satisfaction Index (ACSI) include customer satisfaction benchmarks for three telecommunications industries: subscription TV service, internet service providers (fiber and non-fiber), and video streaming service (streaming apps and live TV apps). American customer satisfaction with internet service providers rose by 6% from 2022 to 2023, from 64% to 68%.

Anybody who is intimately familiar with the Federal Communications Commission's National Broadband Map knows that there is a lot of fiction buried in the reporting. There is one huge flaw in the FCC mapping system that has carried over from the previous FCC mapping regime—internet service providers (ISP) self-report the speeds they can deliver. Per the FCC mapping rules, ISPs can claim broadband marketing speeds rather than some approximation of actual speeds.

In 2021, the Office of the State Comptroller reported that more than 1 million (roughly 14 percent) New York households lacked access to broadband. Two federal programs—the Emergency Broadband Benefit Program (EBB) and the Affordable Connectivity Program (ACP)—have been established to address these disparities in access and are demonstrating positive results. The share of low-income households with a broadband subscription climbed from 64 percent to 76 percent between 2019 and 2021, a 12 percentage point increase.

The National Telecommunications and Information Administration (NTIA) seeks approval to add 65 questions to the November 2023 edition of the US Census Bureau’s Current Population Survey (CPS).

The Federal Communications Commission released Version 2 of the National Broadband Map. Three key takeaways from the latest data: 

Digital technologies launched, in many ways, by the microelectronics revolution and the Information and Communication Technology (ICT) advances which ensued in the 1970s—have had a profound impact on economies around the world. increased digitalization has resulted in shifts in the nature and functionality of labor markets on both the demand and supply sides.

US Senator Jacky Rosen (D-NV) successfully pushed the Federal Communications Commission to update its National Broadband Map to more accurately reflect Nevada’s current broadband needs, which is critical for the allocation of funding for high-speed internet from the Infrastructure Investment and Jobs Act's (IIJA) $42 billion Broadband, Equity, Access, and Deployment (BEAD) Program. A previous, deeply flawed map misrepresented the high-speed internet coverage in Nevada and would have caused the state to lose out on potentially millions of dollars in BEAD funding.

On first look, the new Federal Communications Commission's National Broadband Map seems to be a step in the right direction. For example, in Alaska, a known problem area, the number of locations and the estimated amount of money allocated increase significantly. But Michigan is another story. Michigan has 71,139 fewer Unserved locations on the new map versus the old one, by far the biggest decrease in the 50 states.

The Federal Communications Commission released an updated National Broadband Map. This is the version of the map that will be used by the NTIA to allocate $42.5 billion in the Broadband Equity, Access, and Deployment (BEAD) program. Overall, as of December 31, 2022, there are 114,537,044 Broadband Serviceable Locations (BSLs) in the country (including territories). That’s a net addition of 1 million BSLs. 7.6% of the BSLs are Unserved, which is 8.67 million, up 808,677 in the 50 states. 3.11% of the BSLs are Underserved, or 3.55 million nationally. There are some surprises.