Artificial Intelligence: The Government Accountability Office's Work to Leverage Technology and Ensure Responsible Use

The Government Accountability Office (GAO) is exploring internal use of artificial intelligence (AI) to make its work for Congress and taxpayers more efficient, in-depth, and effective. By developing these tools, GAO is also gaining insight into the benefits and risks of AI, which will help GAO evaluate other agencies' use and better provide technical assistance to Congress. As of January 2024, GAO is exploring the following eight AI use cases:

1. Organizes large volumes of text, such as public comments from Regulations.gov
2. Summarizes draft GAO legislative mandates  
3. Assists with copyediting according to GAO's style guide 
4. Provides automated responses to chat questions on published GAO work 
5. Summarizes qualitative responses from annual GAO Employee Experience Survey 
6. Monitors information about congressional committee calendars, press releases, and web contents  
7. Enhances GAO auditing through use of extended reality glasses  
8. Triages IT help desk requests and answers internal GAO policy questions