Comcast, AT&T, and Verizon say you shouldn’t worry about gutting of internet privacy rules

Comcast, AT&T, and Verizon published statements responding to the backlash they’ve been receiving since Congress voted to revoke a strong set of internet privacy rules that would have prevented internet providers from using or sharing their customers’ web browsing history without permission. The companies take different approaches when responding, but the takeaway from all three is that they think customers should stop worrying.

• Comcast takes a friendlier approach and actually makes some basic commitments to customers. “We do not sell our broadband customers’ individual web browsing history,” writes Gerard Lewis, Comcast’s chief privacy officer. “We did not do it before the FCC’s rules were adopted, and we have no plans to do so.”
• Verizon’s approach is similar. The company’s chief privacy officer, Karen Zacharia, offers a fairly clear statement: “Verizon does not sell the personal web browsing history of our customers,” she writes. “We don’t do it and that’s the bottom line.”
• AT&T’s response has the same message at its core, but the tone couldn’t be more different: it’s standoffish and argumentative, with AT&T’s public policy chief, Bob Quinn, trying to explain why nothing has changed and the FCC was wrong in the first place.