FCC Plans $3.9 Million Fine Against Colorado Company For Deceptively Switching Customers’ Services And Illegal Billing Practices

The Federal Communications Commission announces that it plans to fine Central Telecom Long Distance $3.9 million for allegedly deceiving consumers to switch their long distance service, billing customers for unauthorized charges, and failing to clearly and plainly describe charges on customers’ bills.

Many of these actions victimized elderly and disabled consumers.

The FCC found that telemarketers for Central Telecom, a Colorado Springs (CO) company, allegedly tricked consumers into believing that the telemarketers were calling on behalf of the consumers’ existing telephone companies, then changed the consumers’ preferred carriers without their authorization.

Many consumers stated in their complaints that they had never heard of Central or did not intend to sign up for its services. In many instances, Central and its representatives appear to have exploited elderly or disabled consumers’ obvious confusion and inability to understand the sales pitch they heard and the questions they were asked.

The FCC emphasized that this conduct was “particularly egregious,” and it noted that a sizable fine was warranted in part because of the “substantial harm” that Central caused to the public. One particular complaint was filed on behalf of a deceased elderly grandmother whom Central continued to bill for months after she died and even after her telephone was disconnected.