The Future of FCC.GOV

In August the Federal Communications Commission launched a project to improve fcc.gov and unify all of our related subdomains. The project is focused on enhancing our website to allow the FCC to more effectively meet the needs of our site’s internal and external stakeholders.

To ensure optimal usability for fcc.gov users, the FCC has partnered with industry leaders on user experience, search and analytics. Over the next four months, the project team will conduct research, prototyping, and usability-testing to complete a data and stakeholder-driven design for fcc.gov. The first phase of the project will be completed by mid-January and will include improved search capabilities of the FCC’s current publicly available content and a working prototype of the new fcc.gov.

Phase one of the project will focus on four key areas:

1. Audience Research: We are conducting internal and external stakeholder interviews to gather and analyze information to define our website’s target-audiences and their typical tasks, needs, and obstacles.
2. Content Research: We are determining what information our target audiences are expecting, and based on their information needs, how we should group and package information.
3. Prototyping & Usability Testing: We will be moving the information outlined in steps one and two into a documented site structure of a visual representation of fcc.gov.
4. Search & Analytics: We will be making significant improvements to the search capabilities of the FCC’s current publicly available content.