Some T-Mobile Subscribers Complain Using Spotify Is Running Up Data Charges

Some T-Mobile subscribers turned to Reddit to complain about problems with the mobile carrier’s new music freedom program, which allows customers to listen to streaming services without incurring data charges.

A few customers wrote that they had been racking up data charges while listening to Spotify -- a problem they hadn’t encountered while tuning in to other streaming services, such as iHeart Radio or Pandora.

T-Mobile said it doesn’t have any indication that Spotify or any other music applications included in its program are drawing down customers’ high-speed wireless data buckets. A spokesman urged customers who are experiencing problems to contact T-Mobile’s customer care.