Time Warner Cable mistreats customers, shouldn’t merge with Comcast

Time Warner Cable has mistreated its customers for decades and should face a wide-ranging investigation as part of its proposed merger with Comcast, a new complaint to the Federal Communications Commission says.

Telecommunications analyst Bruce Kushnick of New Networks Institute, who recently petitioned the FCC to investigate Verizon for perjury, is now taking aim at TWC’s billing practices and customer service. Kushnick points out that Comcast and TWC are two of the most hated companies in the US, according to the American Customer Satisfaction Index, and lays out five areas the FCC should investigate.