Customers complain Google Nexus One phone can't get Internet signal

Days after Google launched its new smartphone, Nexus One, some users were searching for a signal. Hundreds of customers complained on the Web sites of Google and partner T-Mobile, saying they were having difficulty getting a 3G Internet signal on their Nexus One phones.

Since Wednesday, one day after its launch, Nexus One customers around the nation reported trouble connecting to T-Mobile's data network. This left them without access to all those 3-D graphics, navigation, video and other applications Google demonstrated early last week. One customer complained on Google's customer support online forum that her G1 phone (also made by Google) was working with 3G but not her Nexus, which kept switching to the mobile operators 2.5G, or EDGE, network. One customer wrote on Friday: "I called T-Mobile to make sure that I didn't need to activate the phone or something to get 3G service. They said my account looked fine and that they couldn't give me any more support since I had a Nexus One, that I had to call HTC. So I called HTC and they said that your 3G service is a T-Mobile issue and they couldn't help me. The fact that my G1 works perfectly sitting right next to the Nexus though makes me think it really is a problem with the phone.