Netflix addresses customers 'upset' with price hike

Netflix passed 25.5 million subs, including 24.6 million in the U.S. and 970,000 in Canada, producing a $68 million profit on $789 million in revenue -- but that wasn't enough to meet revenue expectations. Customers reacted angrily when Netflix announced earlier this month that it's hiking prices on plans that include DVDs and streaming, in a move that highlights the company's shift from physical discs to online video. "It is expected and unfortunate that our DVD subscribers who also use streaming don't like our price change, which can be as much as a 60% increase," Netflix said.