Report: poor battery life in 4G smartphones makes for unhappy customers

The lackluster battery life of 4G-capable phones is dragging them down in consumer ratings, according to data collected by J.D. Power and Associates. The company noted dissatisfaction with battery life "greatly impacted" customers' satisfaction with their smartphones. Because of that, owners of first-generation 4G smartphones are some of the least happy customers out there. The actual (self-reported) stats show the difference in customer happiness between 3G and 4G smartphones is not great: 4G smartphone owners rated the battery life of their devices an average of 6.1 out of 10, compared to 6.7 for 3G smartphones. Still, customers answered that even small satisfaction differences affected whether they were considering remaining loyal to a brand.