T-Mobile USA to Cut 1,900 Jobs as It Consolidates Its Call Centers

T-Mobile USA will cut thousands of jobs as it closes seven customer service facilities across the country. About 3,300 people work at the call centers being closed, but T-Mobile said it plans to hire up to 1,400 people at the remaining facilities, resulting in 1,900 net job cuts.

The facilities set to close by the end of June are: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. “Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as [a] challenger and value player in the wireless market,” said Philipp Humm, CEO and President of T-Mobile. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.” T-Mobile has been losing customers in recent months, resulting in a decreased need for call center staffers.