Protecting Consumers in the Transition from Copper Networks

I’d like to make three points about ways the public can be informed about, and have a voice in, technology transitions that affect them -- including in transitions away from copper networks.

• First, as carriers make changes to their networks that affect other providers or the ability of their customers to use previously-supported equipment, they are required to file network change notices with the Federal Communications Commission.
• Second, federal law also requires carriers and interconnected VoIP providers to notify the public and obtain our permission before they “discontinue, reduce, or impair service to a community, or part of a community.”
• Third, consumers who have concerns about any particular situation can contact our Consumer & Governmental Affairs Bureau to file complaints—either by calling 1-800-CALL-FCC or by filing a complaint online.

[Veach is Chief of the FCC’s Wireline Competition Bureau]