Federal Agencies' Steps to Improve Mobile Access to Government Information and Services

Providing government information and services “anytime, anywhere, and on any device,” has become increasingly important, particularly as some mobile users may not have any other means of online access.

GAO reviewed information on mobile users and how they access government information and services. This report describes (1) the demographics of mobile users and the factors that might be associated with the increased use of mobile devices, (2) the devices individuals are using to access government services and the challenges people face, and (3) the actions the federal government has taken to enhance access to government services via mobile devices. GAO reviewed pertinent federal legislation and guidance and conducted a review of literature; interviewed, analyzed and reviewed information from six randomly selected federal agencies; and interviewed officials from other federal agencies and consumer advocacy groups.

(GAO-15-69)