Verizon Agrees to $3.4 Million Settlement to Resolve 911 Outage Investigation

Verizon has agreed to a $3.4 million settlement to resolve a Federal Communications Commission investigation into the company's failure to meet its emergency call obligations during a multistate 911 service outage in 2014. The investigation, led by the FCC's Enforcement Bureau, related to an April 2014 911 service outage that lasted for six hours and affected wireless consumers in nine California counties who were unable to reach emergency call centers during the outage. The April 2014 outage was part of a broader multistate 911 outage that affected over 11 million people and at least 83 emergency call centers in seven states. As part of today's settlement, Verizon has agreed to adopt a robust compliance plan.