Comcast CEO: Customer Service, Execution Top Priorities

Comcast chairman and CEO Brian Roberts said the cable company will focus on organic growth and customer service in the wake of its aborted attempt to acquire Time Warner Cable, telling analysts that the company will focus on execution for the foreseeable future. “Of course we’re disappointed,” Roberts said on Comcast’s earnings conference call in regards to the termination of the Time Warner Cable transaction. “But it was a unique, one-off situation. We’ve moved on.”

Roberts praised his cable team for remaining focused on the business despite the distraction of the TWC approval process, adding that the company’s priorities remain the same, executing on its business plans, with customer service an underlying focus across all business segments. “If I had to pick one [priority],” Roberts added, “it would be to continue to make the experience, if you’re a Comcast customer, better all the time.” He noted that the company plans to make several customer service announcements at INTX: The Internet & Television Expo in Chicago.