Community Anchor Institutions

Where are we in terms of closing the seven gaps that we think of, or should think of, as the elements of the digital divide? The seven gaps are the rural access gap, the affordability gap, the operating gap of very high-cost rural providers, the adoption gap, the institutional gap, the cable/copper gap, and the utilization gap. We could be using the network to improve outcomes in education, health care, government services, public safety, carbon reduction, civic engagement, and other public purposes. But to do achieve those goals, we need to close all seven broadband gaps.

On November 1, 2023, the Federal Communications Commission (FCC) released its "annual" inquiry into the state of broadband in the United States. The inquiry includes three broad questions: 1) What constitutes "broadband service" today 2) Is the U.S. achieving its universal broadband goals? 3) Is broadband being deployed in a reasonable and timely fashion? The FCC is seeking public input on these questions through December 1. 

Healthcare providers (HCPs) and patients are increasingly relying on telehealth services (healthcare provision over the internet) to provide and seek care. It turns internet access disparities into a health equity concern, i.e., poor internet access can contribute to poor health. In response, two Federal Communications Commission programs in the United States—Healthcare Connect Fund and the Telecom Program—subsidize internet access for HCPs in rural or remote areas.

Governor Roy Cooper (D-NC) launched North Carolina’s Digital Champion Grant program, which will help North Carolinians afford high-speed internet, obtain digital devices, and access digital literacy resources.

Early in the pandemic, Black churches often struggled to make the switch to remote services for lack of broadband in their area. Even if a church had the wherewithal to livestream services or hold meetings on video platforms, congregants lacked the connections to take advantage.

The Federal Communications Commission initiated a proceeding to address the ongoing remote learning needs of today’s students, school staff, and library patrons through the E-Rate program and to ensure the millions who have benefitted from the Emergency Connectivity Fund (ECF) do not fall back onto the wrong side of the digital divide once the program ends. Specifically, the FCC proposes to permit eligible schools and libraries to receive E-Rate support for Wi-Fi hotspots and wireless Internet services that can be used off-premises.

This paper seeks to address a gap in mobile communication scholarship by contributing insights from a qualitative study of library patrons who checked out mobile hotspots from the Boston Public Library in Massachusetts. The findings show that although mobile hotspots provided many benefits for public library patrons in general, these devices facilitated mobile communication with a different sense of urgency for six people experiencing homelessness who also happened to be in romantic relationships.

The Biden-Harris Administration is taking actions to improve the health of rural communities and help rural health care providers stay open. These actions:

Portland Community College (PCC) has recently welcomed 14 digital navigators to facilitate greater technological accessibility for its students. A digital navigator serves as a specialized guide focused on helping individuals bridge their digital skills gaps and achieve greater confidence in the use of technology. Situated within the PCC libraries and tutoring centers, these professionals are tasked with overseeing a comprehensive digital inclusion agenda.

The Federal Communications Commission committed nearly $5.2 million in a new funding round through the Emergency Connectivity Fund Program, which provides digital tools and services to support students in communities across the country. The funding commitment supports applications from the third application window, benefitting approximately 14,000 students nationwide, including students in California, New Jersey, and Wisconsin. The funding commitment will support approximately 23 schools and school districts.