GAO: FCC school/library computer fund a pit of mystery
A new study issued by the Government and Accountability Office this week concludes that a Federal Communications Commission program that subsidizes school and library Internet, telephone, and computer costs has no real system for assessing its progress. The FCC "does not have specific, outcome-oriented performance goals or longterm goals" for its Universal Service Fund's "E-rate," plan the GAO says. That means the agency can't determine how far it has come in providing Internet and wireless connectivity for the nation's schools. Ah, you're probably already thinking, another big USF mess story. But between the lines of the report, there could be some good news here. A noticeable decline in demand for some of the program's services may indicate that E-rate has helped a critical mass of schools wire themselves up. "Given the increase in schools' and libraries' level of Internet connectivity," GAO notes, "it is no longer clear that the program serves an existing need." On the other hand, many schools don't apply for the money because they find the process too complex, the report notes. And others don't spend all the money they get. In the end, E-rate just doesn't know how its doing, the GAO says, because it sets no benchmarks for success.