VoIP Changeover Brings Need for New Consumer protections
[Commentary] Telephone communications have changed dramatically but the regulatory framework has not kept pace. Long gone are the days of monopoly service provided over circuit-switched copper lines. Today, at least half of U.S. households use wireless or an Internet application such as VoIP (voice over the Internet) or Skype or text messaging to communicate with others. But despite the changes in technology, many consumer protections - including universal service obligations - apply only to the local phone company's circuit-switched network. It's time to update our regulatory framework for an all IP world. AT&T has opened this discussion with a petition at the FCC to trial a deregulatory framework. Speed Matters is eager to join the discussion. We recognize that a multiplicity of tech choices doesn't mean everyone can get a working phone line. For reasons such as geography and income, many people are at risk of being cut off. And it's the position of Speed Matters that we need a regulatory framework that protects consumers and affordable universal service regardless of the technology.