Netflix Throttles Its Videos on AT&T, Verizon Networks
Netflix, a leading proponent of open-Internet rules, has been lowering the quality of its video for customers watching its service on AT&T or Verizon wireless networks. The popular video service said that for more than five years it has limited its video speeds to most wireless carriers across the globe, including AT&T and Verizon, to “protect consumers from exceeding mobile data caps,” which may discourage future viewing. Netflix said it caps its streams at 600 kilobits-per-second—much slower than what should be possible on modern wireless networks. It hasn’t previously disclosed the practice. The issue came to light after T-Mobile’s chief executive said Verizon and AT&T customers were receiving lower-quality Netflix streams. The carriers denied throttling Netflix videos.
Netflix said it doesn’t limit its video quality at two carriers: T-Mobile and Sprint, because “historically those two companies have had more consumer-friendly policies.” When customers exceed their data plans on Sprint or T-Mobile, the carriers usually slow their network connections, rather than charge overage fees. “We’re outraged to learn that Netflix is apparently throttling video for their AT&T customers without their knowledge or consent,” said Jim Cicconi, AT&T’s senior executive vice president of external and legislative affairs. Netflix also said it is also exploring “new ways to give members more control in choosing video quality.” It is working on a mobile “data saver” to be rolled out in May that would allow consumers to “stream more video under a smaller data plan, or increase their video quality if they have a higher data plan.”