December 2021

President Joe Biden directs that Government leaders account for the experiences of the public in seeking Government services. The Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people’s lives and the delivery of Government services. The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives – like turning 65, having a child, or applying for a small business loan.

Results of a study and survey commissioned by the Door County Economic Development Corp. (DCEDC) on high-speed broadband internet service in the Wisconsin county confirmed what many have long thought — there isn't much broadband available, some areas have little or no internet access at all, and what there is often doesn't offer adequate service. The results provide a basis for developing a plan to make high-speed internet available across the Peninsula, DCEDC executive director Steve Jenkins said. "Those are the salient points that put some substance to what we suspected," Jenkins said.

Cherokee County (SC) and Charter Communications have announced a public-private partnership that over the next two years is set to expand high-speed internet access countywide. More significantly this could be a model for expanding rural broadband access across the United States. Initial dollars for the ambitious project will come from the Rural Digital Opportunity Fund (RDOF), a $20.4 billion fund established by the Federal Communications Commission to bring high speed fixed broadband service to rural homes and small businesses that lack it.