Angela Siefer

Since 2020, the digital navigator model has spread like wildfire. Programs with trusted guides who assist community members with ongoing, individualized support for accessing affordable and appropriate connectivity, devices, and digital skills are now in hundreds of communities across the U.S. Thirty-nine states and territories included digital navigator programs in their state/territory digital equity/opportunity plans, many of whom included libraries as key community partners.

The National Digital Inclusion Alliance's (NDIA) Digital Inclusion Start-Up Manual is intended to provide guidance to organizations looking to increase access and use of technology in disadvantaged communities through digital literacy training, affordable home broadband, affordable devices and tech support. These efforts might take place within a community-based organization, a library, a housing authority, a local government or other community locations.

We have 1,300 people at Net Inclusion 2024 in Philadelphia. We’ve secured $2.75 billion from the Digital Equity Act. And this is just the beginning. It has to be just the beginning. So how do we sustain this movement? The answer to sustainability lies in robust digital inclusion ecosystems. They’re the key to HOLISTIC digital inclusion. Digital equity is the goal, and digital inclusion ecosystems lead us there by weaving together digital inclusion activities happening across your communities. These 6 strategies will help sustain our movement and field:

What does solving the digital divide look like? The simple answer—getting more people online—is tempting, but it’s just a first step. Focusing only on home adoption rates provides a too limited perspective on the benefits of solving the digital divide. Consistency of connectivity is a key issue for low-income households—and this consistency is an important part of what the Federal Communications Commission’s Affordable Connectivity Plan (ACP) offers. For many households, the digital divide is not a one-time bridge to cross. Instead, online connectivity can be episodic.

Wherever you’re at in your AI journey, it’s time for a digital inclusion community discussion. What we know for sure is that AI will cause another digital divide, or further exacerbate the one we already have. To jump-start the discussion, I have some overarching thoughts about AI and digital inclusion: 

The National Digital Inclusion Alliance (NDIA) sees reshaping USF as a key potential strategy for achieving digital equity. Five key recommendations for Congress as it considers the future of USF are:

The US Department of Labor (DOL) is considering the essential role of digital skills and broadband in the workforce. The National Digital Inclusion Alliance (NDIA) emphasized that digital skills are key to digital equity in our recent comments in response to DOL’s Digital Literacy and Resilience Request for Information. NDIA’s comments highlighted models of digital skills programs operating within the framework of holistic digital inclusion strategies. NDIA emphasized five overarching points:

The National Digital Inclusion Alliance (NDIA) submitted comments to the Federal Communications Commission regarding the implementation of the digital discrimination section in the Infrastructure Investment and Jobs Act. NDIA submitted comments urging the FCC to:

We strongly urge you to take concerted action to promote the nomination of Gigi Sohn [Senior Fellow and Public Advocate at the Benton Institute for Broadband & Society] to be a Commissioner of the Federal Communications Commission. Sohn has been a long-time advocate for internet freedom, consumer protection, and digital inclusivity. The FCC cannot move forward on several significant public interest issues until Ms. Sohn is confirmed by the full US Senate.

This guide provides state and territory leaders with simple, tactical steps to prepare now for planning and eventual implementation of digital equity strategies. Under the Infrastructure Investment and Jobs Act (IIJA), the Digital Equity Act (DEA) funds the creation and implementation of statewide digital equity plans.