The Digital Inclusion Startup Manual

The National Digital Inclusion Alliance's (NDIA) Digital Inclusion Start-Up Manual is intended to provide guidance to organizations looking to increase access and use of technology in disadvantaged communities through digital literacy training, affordable home broadband, affordable devices and tech support. These efforts might take place within a community-based organization, a library, a housing authority, a local government or other community locations. NDIA focuses the detailed guidance on creation of a community digital inclusion program which is a local nonprofit, public or private initiative aimed at making at least one of the “five elements”—affordable broadband, internet-enabled devices, digital literacy training, technical support or empowering applications or content—more accessible to community members, especially the “most disadvantaged.” Learning from NDIA’s affiliates, this guidebook shares strategies and recommendations from digital inclusion programs around the United States.