John Horrigan

A deep dive into the role digital skills play in people’s interest in and ability to adopt and engage with the internet. This report reveals how much trust people place in public and private institutions such as schools and community-based nonprofits when it comes to learning about discounted and subsidized internet services. The survey findings, focused on income-insecure households (those making $50,000 or less annually), highlight the importance of digital skills training programs and trusted outreach partners as critical components to effective digital inclusion initiatives. 

Understanding affordability of internet service and its role in adoption are crucial for developing solutions to close the digital divide.The goals of this study were first to understand the barriers to connectivity and efficacy of low-cost internet service options; and second, to use the findings to inform digital inclusion policies, advocacy efforts, and other initiatives that aim to drive digital equity. The findings were informed by a national survey on broadband adoption among low- and lower-middle income households.

How will the Infrastructure Investment and Jobs Act impact universal service policy and, specifically, the Lifeline program? The new law sets up a transition from the Emergency Broadband Benefit, a program that is only six months old, to the new, more permanent Affordable Connectivity Program.

Since the Emergency Broadband Benefit launched in May 2021, enrollment has grown steadily. By the end of June, 3.1 million households had enrolled, a figure that rose to 7.4 million by the beginning of November. Analysis of the geography of this growth shows that it was not evenly distributed. South Florida, Detroit, Chicago, and New York City have all seen very strong growth in enrollment since June. In the Los Angeles area, more than 100,000 additional households have signed up since then.

Universal service is the principle that all Americans should have access to essential communications services, like phones and broadband. You may not have heard much about it, but a universal service crisis is right around the corner. Due to Federal Communications Commission inaction, nearly 800,000 people could lose phone service on December 1. On that day, changes in the FCC’s Lifeline program, which provides a modest monthly discount for communications services, mean that voice-only services like a home landline telephone and/or a cellphone will no longer be eligible for the discount.

A June-July 2021 survey of 2,500 Philadelphia shows that—in the aftermath of the public, private, and philanthropic sectors coming together—there has been substantial progress in closing digital gaps in the city.

Two weeks ago, the Federal Communications Commission released data on how many households have signed up for the Emergency Broadband Benefit (EBB), a program created by Congress in response to the COVID-19 pandemic. The program offers eligible households a discount of up to $50 per month on broadband service.

The Biden administration’s strategy to tackle the digital divide places too much emphasis on wires and competition and too little on people and communities. By proposing $65 billion in broadband spending, the administration aims to spur marketplace competition, supercharge network speeds, and reduce home internet prices. Yet a lot can go wrong when prioritizing competition, as competition and affordability do not go hand-in-hand; when prices drop, they rarely fall to levels that make service affordable for low-income households who make up most of the disconnected.

The COVID-19 pandemic has vividly demonstrated the disadvantages of lacking home internet service. One in four (4) households in New York State do not have a foundational tool for internet connectivity – a wireline high-speed internet subscription for their home. These gaps are more pronounced for low-income New Yorkers, older adults, and communities of color. The following data shines a light on access to digital tools in New York State using 2019 American Community Survey data. Key datapoints are as follows:

Internet access for Americans has taken on new urgency since the pandemic. Prior to it, many people without a home broadband connection could manage, perhaps using a smartphone for web surfing or taking a computer to the library to use Wi-Fi for more data-intensive applications. But the pandemic exposed the limits of wireless data plans for schoolwork or working from home, as well as the severe consequences of having limited or no access to the internet at home.