Julia Edinger

Online classes for older adults are increasingly helping the New York State Office for the Aging (NYSOFA) not only raise digital skill levels—but more efficiently implement other technology to serve clients, including artificial intelligence.

As an end of the Affordable Connectivity Program (ACP) funding looms, a congressional briefing was held to discuss what an end to the program could mean and its importance for achieving digital equity. Estimates from the Benton Institute for Broadband and Society and the Information Technology and Innovation Foundation predict th

Urban communities face unique challenges in effectively gaining broadband access, which primarily involve affordability and literacy. As government agencies plan for federal broadband distribution opportunities, there are steps to take to ensure digital inclusion efforts reach urban communities, those working in the space contend.

An impending vote by the California Public Utilities Commission (CPUC) could drastically change access to state and federal communications subsidies, the kind often relied upon by low-income households for Internet and telephone services. Proposed Decision 20-02-008 addresses whether recipients of federal subsidies through the Affordable Connectivity Program (ACP) and similar federal subsidy programs would also be able to receive maximum subsidies through the California LifeLine program.

More partnerships are being launched to combat the digital divide, and experts believe these collaborative efforts will continue to be an important part of the solution in rural America.

Tucson Connected, a public-private partnership in Arizona, aims to link the digital inclusion efforts of several entities in a unified effort to reach residents. The project, which launched in the fall of 2021, is meant to unify a number of entities with a stake in increasing regional digital equity and address the barriers impeding Internet adoption. The coalition’s primary focus will be identifying barriers and connecting stakeholders to available subsidies.

The city of Houston (TX) has started the deployment of digitally interactive kiosks, which will offer wayfinding information and act as Wi-Fi hot spots. In the two years since the COVID-19 pandemic shifted schools and government alike to operate virtually, digital equity has become a top priority for cities. Local governments have taken a number of routes to establish more public Wi-Fi hot spots, deploying them at libraries and even in smart streetlights.

The New York City Department of Correction (DOC) has increased its use of tablets for individuals in custody since the start of the COVID-19 pandemic to keep individuals connected to important resources, and plans are in place to continue to expand on the program even more. Tablets have proven to be a useful tool in improving behavior, offering classes and even as a substitute for the in-person visits curtailed by the pandemic. What initially started as a pilot program has since been expanded to allow the majority of inmates in DOC facilities to have access to a tablet.

Ten organizations receiving funding through The Town Link, a program that aims to improve digital equity in Oakland (CA) will be offering various trainings over the next year to improve digital inclusion and literacy within their communities. The organizations will each receive $10,000 to inform residents about affordable broadband plans, pay for computers and tablets, and then teach them the necessary skills to use those devices. The campaigns are to be complete by fall 2022.

While the progress of digital equity varies by state, the remaining gaps have been brought to the forefront during the pandemic. In Southern California, Los Angeles officials have worked to implement programs and partnerships to increase access to digital devices and services as well as increasing digital literacy — a fundamental component to digital equity. Jeramy Gray, the county of Los Angeles’ chief deputy at the Registrar-Recorder/County Clerk, said the challenge is not only to provide access to an Internet-connected device but also to enable individuals to use the devices to improve t