Olivia Wein

If Congress doesn’t act to extend the Affordable Connectivity Program (ACP), millions of households that currently have broadband internet access could lose it before the end of the 2023-2024 school year. Students could fall into the “homework gap," meaning they won't be able to complete schoolwork at home and keep up with their classmates.

This article examines the new Affordable Connectivity Program (ACP) access to broadband for low-income households. The article explains what the ACP offers, who can obtain benefits, and how to apply. With over 11.5 million households already enrolled in ACP, consumer practitioners need to know how to help clients with enrollment and to advise those already enrolled as to their rights.

While the recent COVID-response programs are welcomed additions to the effort to connect all people, they are only one part of the total ecosystem required to achieve universal service. The Universal Service Fund continues to be an important part of that ecosystem. Specifically, the Lifeline program’s voice and data and voiceonly subsidies for consumers is not replicated elsewhere, and the Emergency Connectivity Fund program does not reach as far or cover as many needs as the E-rate program. One program does not serve all ends.

For Americans who can afford reliable phone service, help surviving a natural disaster is just a phone call away. Individuals in the path of a storm can dial 2-1-1 to get answers to non-emergency questions such as the location of shelters and evacuation areas. After the storm has passed, 2-1-1 provides access to disaster resources including food and housing assistance, crisis counseling, and health and human services.

There's no better time for state and local governments to get serious about developing proactive approaches to keeping residents connected in the days, months and years following a natural disaster. Among the programs that should be advertised to disaster survivors is the federal Lifeline program, which provides a subsidy that covers all or a portion of the cost of wireless voice and internet services for low-income consumers who qualify.