press release

Federal Communications Commission Chairman Tom Wheeler announced that David Turetsky will step down from the FCC after approximately two years.

Turetsky previously served as Chief of the Public Safety and Homeland Security Bureau (PSHSB) before becoming Deputy Chief of the International Bureau and leading the Commission’s informal internal task force on FCC response to international disasters and working on “Team Telecom” issues. He plans to leave the Commission by the end of April.

Turetsky joined the FCC from private law firm practice, where he was a partner and co-chair of the antitrust practice group for several years in a large international law firm. His work included litigation, transactions and investigations, in a wide range of industries, including technology, media and telecommunications, as well as financial services, energy, electricity, sports, pharmaceuticals, consumer products and other areas.

[March 7]

For districts or school systems to build a mobile content strategy, the report outlines six steps that comprise both information and application content:

• Evaluate where your district is and with whom it works -- compile an inventory of existing systems, people, skills sets and content, as well as evaluate their mobile readiness.
• Prioritize what is most important -- what information should be made mobile and on which devices / app platforms.
• Act on tactical solutions for the short-term and plan for long-term mobility needs.
• Communicate the designed strategy to key stakeholders and actively promote the application.
• Monitor, measure and guide your mobile strategy using mobile analytics, surveys, audience profiles and usability testing.
• Support, maintain and adjust to changing needs, trends and technologies, including the frequency that content will require updates.

A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers still cite poor quality customer care as the most important reason for changing their mobile service provider, with over half stating it as one of the key reasons for switching.

With 23% of mobile subscribers only rating their operator ‘five out of ten’ or less for customer care and up to a quarter of subscribers planning to change providers in the next 12 months, the results underline the cause for concern that exists. The survey also points to a lack of consumer confidence in the ability of customer care agents to deal with and pinpoint the source of problems quickly. When asked to rate the ability of customer care agents to resolve an issue, respondents were least confident in an agent’s ability to address poor network coverage, followed by a lack of confidence in the Operator’s ability to deal with poor handset performance or dropped calls.